Knowledge Matts Digital

Where can I find the serial number of the Pico Neo 3 Enterprise/Pro (Eye)?

The serial number of the Pico Neo 3 allows you to identify the headset precisely. It may be requested for technical support, fleet management, warranty, or product registration purposes. There are several ways to find it.

1. On the headset

The serial number is indicated on a physical label affixed to the headset.

  1. Remove the headset from your head and detach the face cushion.
  2. You will find a white label with a QR code indicating the serial number of your headset.

2. From the Pico Neo 3 interface

It is also possible to view the serial number directly from the Pico Neo 3 interface.

  1. Turn on the headset.
  2. Go to Settings > General > About.
  3. The serial number is displayed in the Device Serial Number section.

3. On the original packaging

If you still have the product box, the serial number is usually indicated on a label affixed to the packaging, often next to the barcode and product information.


The serial number of the Pico Neo 3 can be found on the physical label on the headset, in the system settings, or on the original packaging. Keeping this number makes it easier to manage your equipment and contact Pico support.

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