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Where to find the serial number of the Pico 4 Ultra Enterprise?

The serial number of the Pico 4 Ultra Enterprise is essential for device identification, especially for technical support, activation, or warranty purposes. It is important to know where to find it quickly.

1. On the headset itself

The serial number is usually printed directly on the device. You can find it in several locations:

  • Under the facial cushion: Gently remove the cushion to reveal a label containing the serial number. A QR code is also available for easier access.
  • In the headset settings: If your Pico 4 Ultra Enterprise is powered on and set up, you can find the serial number via the software interface:
    1. Turn on the headset and go to the settings menu.
    2. Navigate to “Settings” → “General” → “About”.
    3. The serial number will be displayed in this section.

2. In the Pico Business Device Manager

If your device has been registered in the Pico Business Device Manager, you can also retrieve the serial number through this platform:

  1. Log into your administrator account on the Pico Business Device Manager.
  2. Go to the registered devices list.
  3. The serial number will be listed, making it easier to manage your device fleet.

3. On the original packaging

If you have kept the Pico 4 Ultra Enterprise box, the serial number is usually printed on a label located on the side or bottom of the box, near the barcode.

Tip: It is recommended to note down or take a photo of the serial number during unboxing to avoid having to disassemble the headset later.

4. What to do if you cannot find the serial number?

If you are unable to locate the serial number, here are a few options:

  • Double-check the locations mentioned (headset, box, documentation, settings).
  • Use the Pico Business Device Manager if the device has been registered.
  • Contact Pico technical support and provide your purchase details.

The serial number of the Pico 4 Ultra Enterprise can be found on the headset, original packaging, system settings or the Pico Business Device Manager (if registered). This information is crucial for product registration and technical support. To prevent loss, it is advisable to record and store it safely upon purchase.

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